The Planerio Support Centre brings together support and customer success in one place. You can resolve most issues right away using the Planerio Knowledge Base, which includes guides and best practices. If that doesn’t help, the Planerio contact form will route your message directly to the right department based on your selected topic: Support, Configuration, Customer Success, Sales, or Billing.
You can also reach technical support by phone at +49 89 62826041, weekdays from 8 a.m. to 5 p.m. If you’re using Planerio as an employee, your internal IT or HR team can assist you most quickly.
Your Support Resources at a Glance
Planerio offers a wide range of information and self-help resources. Here’s an overview of all currently available:
PIA – Your AI Assistant
Need help? Just ask the Planerio Intelligent Assistant – short: PIA – and you’ll get an immediate answer without having to leave the Planerio environment.
In-App Guides
Interactive tours guide you step by step through Planerio’s feature, right within the software, making them ideal for learning and reference.
Product Newsletter
Stay up to date: Planerio admins receive monthly updates on new features and release information conveniently via email.
The People Behind Planerio: Your Support & Customer Success Team
There are real people behind Planerio: Your Support & Customer Success Team will continue to provide you with personalized assistance even after onboarding. The fastest way to reach us is through the contact form. We’re here for you:
David Henke
Marina Braun
Martina Thevenod
Nikola Elmerová
Severin Schmidl
Tanja Buginski
Finding the Right Help: Who to Turn To
Simply select your topic on the contact form – that way, your inquiry will go directly to the person best suited to assist you.
| Your Inquiry | How to Contact Us | Common Inquiries |
|---|---|---|
| Technical Support | Contact Form Hotline: +49 89 62826041 Mon–Fri 8 a.m.–5 p.m. | Login Issues Error Messages App Glitches |
| Configuration & Professional Services | Contact Form | New Rules for Shift Schedules Integrations Changes to Permissions Migrations Product Trainings |
| Customer Success | Contact Form | Feedback on the Software Strategic Partnership Regular Meetings |
| Sales & Licensing | Contact Form | Additional Licenses Testing New Modules Ordering Additional Terminals or Smart Cards |
| Invoices & Billing Statements | Contact Form | Inquiries About Your Invoice Contract and Payment |
Note for Employees: Do you use Planerio at your company? If you have questions about your login, shift schedule, time entries, or absences, your internal IT or HR team is the quickest place to turn –they’re familiar with your settings and policies and can help you right away.
Support
Drop Us a Message: We’re Here to Help!
When you use our contact form, your message goes directly to the right team without any delays. Select a topic and briefly describe your request – we’ll get back to you shortly.
How Can We Help?
Frequently Asked Questions About Planerio Support
Go to the Planerio login page at login.planer.io and reset your password using the “Forgot Password” option.
If you use Planerio as an employee and are unable to reset your password on your own, please contact your internal IT or HR team, as this may be a company policy and you may not have permission to update your password.
The quickest way is to use our contact form and select the appropriate topic. For urgent technical issues, you can also reach us by phone at +49 89 62826041 on weekdays from 8:00 a.m. to 5:00 p.m.
You can find instructions and video guides in the Knowledge Base, PIA and the in-app guides are also available to assist you directly within the app.
Weekdays from Monday through Friday, 8:00 a.m. to 5:00 p.m., at +49 89 62826041.
Your internal IT or HR team is the quickest to respond. They are familiar with your company’s policies and procedures and can answer questions about shift schedules, hours, and absences right away.
Through the contact form in the “Configuration” section. That’s where requests such as new shift schedule rules, integrations, changes to permissions, migrations, and training sessions are submitted.